Effective Date: August 19, 2026
Instacoach (“Instacoach,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you access or use the Instacoach website, mobile applications, and related products and services, including www.instacoach.com (collectively, the “Services”).
Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
The information we collect depends on how you interact with Instacoach and which features you use.
When you create an account, become a coach or expert, book or provide coaching services, contact us, or otherwise use the Services, we may collect information such as:
We use this information to create and manage accounts, provide the Services, communicate with you, process requests, provide customer support, and protect the security of the Services.
When you use Instacoach for coaching, training, exercise, athletic performance, or related features, we may collect information you provide about your activities and training, such as:
We use this information to provide coaching and training features, track progress, personalize your experience, generate training insights, and enable communication between athletes and coaches.
Certain Instacoach features may involve health, fitness, physical activity, or exercise-related information. We consider this information sensitive and apply additional protections to it.
Depending on the Instacoach features you use and the permissions you grant, we may collect or process health and fitness information such as:
The specific health and fitness information available to Instacoach depends on the features you use, your device, and the permissions you choose to grant.
On supported Android devices, Instacoach may integrate with Health Connect by Android or similar device health and fitness services.
Instacoach will only access Health Connect data after you grant the applicable permissions.
We request access only to health and fitness data that is reasonably necessary to provide the Instacoach feature you choose to use. You may choose not to grant Health Connect permissions, although some features may then be unavailable or have reduced functionality.
You can review or revoke Instacoach's access to Health Connect data at any time through Health Connect or your Android device settings.
Revoking permission prevents future access to the applicable Health Connect data. Revoking permission does not necessarily delete information that you previously authorized Instacoach to receive. You may request deletion of previously collected information as described in the Your Privacy Choices and Rights section below.
We may use health and fitness data to:
We do not use health or fitness information obtained through Health Connect for unrelated purposes.
Instacoach does not:
We do not disclose health and fitness data to third parties except as necessary to provide the Services, at your direction or with your consent, or where required by law.
We may provide limited access to health or fitness information to vendors and service providers that process information on our behalf and help us operate the Services, such as cloud hosting, infrastructure, security, and technology providers.
These providers are permitted to process the information only for purposes related to providing services to Instacoach and are subject to contractual or other applicable data-protection obligations.
If a feature allows you to share training or fitness information with a coach, athlete, or another user, we share that information at your direction as part of providing that feature.
Instacoach is designed primarily for coaching, fitness, training, and athletic-performance purposes.
Unless expressly stated otherwise, information provided through Instacoach is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice.
Certain Instacoach features may allow you to upload or record photos, videos, or audio, including recordings of sports, drills, workouts, coaching sessions, or athletic movements.
We may process this information to:
We may also record customer support communications where permitted by law and when appropriate notice is provided.
We collect information you submit when you:
We use this information to provide the Services, respond to requests, facilitate coaching relationships, improve our products and services, and maintain safety and security.
Information that you intentionally post publicly may be visible to other users and may be copied or shared by others. Please use care when deciding what information to make public.
When you purchase or provide services through Instacoach, we may collect transaction-related information including:
Payments may be processed by third-party payment providers. We or our payment providers may receive payment-related information necessary to process transactions, prevent fraud, provide refunds, and make payments to coaches or other service providers.
We generally do not store complete payment card numbers when payments are processed directly by a third-party payment provider.
When you use Instacoach, we may automatically collect information about your device and your interaction with the Services, including:
We use this information to operate, secure, troubleshoot, analyze, and improve the Services.
Certain features may use your approximate or precise location if you grant permission.
For example, location may be used to help identify nearby coaches, services, facilities, or other location-based functionality.
You can control access to location information through your device settings.
Our website and certain Services may use cookies, SDKs, pixels, local storage, mobile identifiers, and similar technologies.
We and our service providers may use these technologies to:
You may be able to restrict cookies through your browser settings and certain mobile identifiers through your device privacy settings.
Disabling certain technologies may affect the functionality of the Services.
If you provide your phone number and consent to receive SMS messages from Instacoach, we may collect your:
We may use SMS to communicate about your account, bookings, coaching services, notifications, support requests, or other Services you request.
Where permitted and with appropriate consent, we may also send promotional communications.
You can opt out of promotional SMS communications according to the instructions provided in those messages.
We do not sell SMS consent information or use it for unrelated third-party marketing.
We may receive information from third parties, including:
We may receive information from providers that support payments, authentication, communications, analytics, infrastructure, fraud prevention, and other Services.
Other Instacoach users may provide information about you when using features such as invitations, referrals, coaching relationships, or content sharing.
If you interact with social media features or connect a third-party account, the applicable third party may provide information according to your settings and its privacy practices.
We may use Personal Information to:
We may also create aggregated or de-identified information that is not reasonably capable of being linked to an individual and use that information for legitimate business purposes as permitted by law.
Certain Instacoach features may use artificial intelligence or automated technologies to analyze information you submit, such as sports videos, exercise information, training activity, questions, or coaching-related content.
We may use these technologies to provide features such as:
Where third-party technology providers process information on our behalf, we require them to process information in accordance with applicable agreements and data-protection requirements.
Health and fitness information is not provided to third parties for advertising or data-broker purposes.
We may disclose Personal Information in the following circumstances.
We may provide information to companies that perform services on our behalf, including:
These providers are permitted to process information only for purposes related to the services they provide to us.
When necessary to provide a feature you request, information may be shared with coaches, athletes, or other users.
For example, an athlete may choose to share training information or video with a coach for review.
We may disclose information when you specifically ask or authorize us to do so.
If Instacoach is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.
We may disclose information if we reasonably believe disclosure is necessary to:
We do not sell health or fitness data.
We do not sell Health Connect data.
We do not share Health Connect data for cross-context behavioral advertising or targeted advertising.
We do not transfer health or fitness data to data brokers.
Where applicable privacy law defines certain advertising-related disclosures as a “sale” or “sharing,” you may have additional rights described below.
Depending on where you live, you may have the right to:
To submit a privacy request, contact: admin@instacoach.com
We may need to verify your identity before completing certain requests.
You may control health and fitness permissions through the Instacoach application and applicable device settings.
For Health Connect on Android, you can review, change, or revoke Instacoach's permissions through Health Connect or Android settings.
You may also request deletion of health and fitness information maintained by Instacoach by contacting us at admin@instacoach.com or by using an account-deletion or data-deletion feature within the Services where available.
You may request deletion of your Instacoach account through the Services where an account-deletion option is available or by contacting admin@instacoach.com.
When an account is deleted, we delete or de-identify Personal Information associated with the account, including stored health and fitness information, unless retention is reasonably necessary for purposes such as:
Information retained for these purposes will be retained only for as long as reasonably necessary for the applicable purpose.
You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the email or by contacting us.
Even if you opt out of promotional communications, we may continue to send necessary administrative or transactional communications relating to your account, bookings, purchases, security, or the Services.
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure infrastructure, encryption or encrypted transmission where appropriate, and other security practices.
Sensitive information, including health and fitness data transmitted between supported applications, services, and our systems, is transmitted using secure communication methods such as HTTPS where applicable.
No system or transmission method is completely secure, and we cannot guarantee absolute security.
We retain Personal Information only for as long as reasonably necessary to:
Health and fitness information is retained only for as long as reasonably necessary to provide the applicable feature or satisfy another legitimate and permitted purpose described in this Privacy Policy.
When information is no longer required, we may delete, anonymize, or de-identify it in accordance with applicable law.
Backup copies may remain for a limited period before being deleted through ordinary backup processes.
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), including, subject to applicable exceptions, the right to:
Instacoach does not sell health or fitness information, including Health Connect data.
California residents may submit a request by emailing: admin@instacoach.com
We may take reasonable steps to verify your identity before processing a request.
You may use an authorized agent to submit a request where permitted by law. We may require evidence that the agent has authority to act on your behalf.
Instacoach does not sell covered information for monetary consideration as “sale” is defined under applicable Nevada privacy law.
Nevada residents may nevertheless submit applicable privacy requests by contacting: admin@instacoach.com
Instacoach operates from the United States.
If you access the Services from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where Instacoach or its service providers operate.
Data-protection laws in those countries may differ from those in your country of residence.
Where required, we use appropriate safeguards for international transfers of Personal Information.
Unless otherwise expressly stated for a particular Service, Instacoach does not knowingly collect Personal Information from children under 13 without appropriate authorization or consent required by applicable law.
If you believe a child under 13 has provided Personal Information to Instacoach without appropriate authorization, please contact us at: admin@instacoach.com
We will review the request and take appropriate action as required by applicable law.
The Services may contain links to websites, applications, products, or services operated by third parties.
Those third parties have their own privacy practices, and this Privacy Policy does not apply to services that Instacoach does not control.
We encourage you to review the privacy policies of third-party services before providing information to them.
We may update this Privacy Policy periodically to reflect changes in our Services, technologies, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
If changes materially affect how we collect, use, or disclose Personal Information, we may provide additional notice where required by applicable law.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Instacoach
Email: admin@instacoach.com